Cancellation insurance & Assistance with Active Tours
When paying for your stay, you have the option to subscribe to one of the two insurance plans, in partnership with Chapka Assurance. The general and specific conditions of these insurances can be viewed under the Insurance section or via this link:
Cancellation Insurance (or multi-risk) in English for European clients:
The Cancellation Insurance is offered only to residents of the EU, Switzerland, Liechtenstein, Norway, Andorra, and Monaco.
Assistance insurance in English for non-European clients coming to Europe:
Before or during your trip, it is your responsibility to personally contact Chapka Assurance or any other company that covers your trip to activate the insurance.
For the proposed insurances, the insurance premium, visa fees, registration fees, and cancellation fees more than 60 days before the departure date are non-refundable by ACTIVE TOURS or the insurer.
The cancellation insurance reimburses you for 24 guaranteed cases of trip cancellation: illness, accident, job loss, summons to a retake exam, modification or cancellation of your leave by the employer.
The cancellation insurance (or multi-risk) covers stays of less than 60 days for assistance and cancellation insurance. It allows you and your family to be protected throughout the duration of your stay.
The contract allows you to benefit from the following guarantees during your stay:
Cancellation or multi-risk insurance (Cap Explorer for Europeans)
Cancellation Plan:
- Cancellation insurance before departure
- Trip interruption
Multi-risk Plan:Cancellation Plan plus the following guarantees:
- Repatriation assistance 24/7
- Medical expenses (up to €150,000)
- Baggage insurance
- Flight delay
- Private liability abroad – Accident capital
Assistance insurance (Cap Schengen for non-Europeans coming to Europe)
- Repatriation assistance 24/7
- Medical expenses (up to €30,000)
